Every Casabianca piece is made to order. Once you place your order, our seamstress in Costa Rica begins handcrafting your piece specifically for you. Once ready, it's packed and shipped via DHL.

We do not accept returns or refunds under any circumstance. What's available to you depends on where your order was delivered — read below for how exchanges work for Costa Rica and for international orders.

For orders delivered within Costa Rica, we do offer an exchange for a different size or a different piece of equal value — once your request is submitted and approved by us before you ship anything back.

To be eligible:

• You must submit a request within 7 business days of your delivery date
• The piece must be unused, unworn, in its original condition, with all tags attached and in its original packaging
• For swimwear bottoms, the hygienic liner must be intact and unremoved (pieces without it cannot be exchanged for hygiene reasons)

Non-exchangeable items:

• Items purchased on Sale
• Items purchased with a gift card

We do not accept unsolicited returns — a piece sent back without prior written approval will be refused.

For orders shipped outside Costa Rica, we do not accept physical returns or exchanges of any kind. Please do not ship any piece back to us — packages sent back without our prior written approval will be refused, and Casabianca Swim is not responsible for any shipping costs, customs duties, or taxes generated by that shipment.

Instead, in eligible cases (such as a manufacturing defect), we offer store credit based on photo evidence alone — no need to send the piece back. Submit your request with clear photos within 7 business days of your delivery date, and once approved, we'll issue store credit valid toward any item in our current collection.

Non-exchangeable items:

• Items purchased on Sale
• Items purchased with a gift card

Any customs duties or import taxes on your original order remain the responsibility of the customer and are not covered or refunded by Casabianca Swim.

1. Fill out our Returns & Exchanges Request Form with your order number, photos, and a short description of your request.
2. We'll review your request within 1–2 business days and follow up via WhatsApp or email to approve or decline it.
3. Costa Rica: once approved, ship the piece back to us — you're responsible for the cost of return shipping. We'll send your exchange once we receive and inspect it.
4. International: no shipment needed — once approved based on your photos, we'll issue your store credit directly.

Questions at any point? Message us directly on WhatsApp: +506 6023-6556

Since we don't offer exchanges for size or fit, we recommend checking our size guide or messaging us on WhatsApp before placing your order. We're happy to help you find your perfect fit.